Tuesday January 1 (New Year); Tuesday, March 5 (Mardi Gras); Monday, April 22 (Easter); Wednesday, May 1 (Labor Day); Thursday, May 30 (Ascension); Monday, June 10 (Pentecost); Monday, July 22 (recovery National Day); Thursday, August 15 (Assumption); Friday, September 27 (Feast of the Wallonia-Brussels Community); Friday, November 1 (Toussaint); Monday, November 11 (Armistice); Wednesday, December 25 (Christmas). The days in italics are compensatory days for holidays falling during a weekend. No holiday may give entitlement to a replacement.
What is a service voucher ?
A service voucher is a means of payment subsidised by the Belgian Regions, issued by the firm Sodexo.
1 service voucher (paper or electronic)
= 1 hour of domestic help
= € 9
= € 8.10 after tax reduction
I am a customer
How many service vouchers can I order ?
Every individual is allowed up to 500 service vouchers per year.
Currently, their value is fixed at €9 for the first 400 service vouchers ordered and €10 for the next 100.
One household* can order up to 1000 service cheques per year.
The first 800 service vouchers at a price of €9 and the next 200 at a price of €10.
*the following is considered as a household: “all individuals registered at the same address according to the certificate of household composition in the population register”.
Single parent families can order up to a maximum of 2000 service vouchers per year, at a price of €9.
Disabled people or the parents of a disabled minor can order up to a maximum of 2000 service vouchers per year, at a price of €9.
Elderly people on old-age benefit can order up to a maximum of 2000 service vouchers per year, at a price of €9.
How do I pay with an electronic service voucher ?
The service voucher is located in your (virtual) electronic wallet and the transmission of service vouchers occurs via internet.
Having performed her duties, your domestic help will use your landline or her mobile phone to phone a free number and enter her hours.
These hours will automatically be deducted from your electronic account as soon as you have confirmed this performance.
You can manage your wallet, by means of a user ID and password, via the soeasy.sodexo.be site in your Personal Space.
Your domestic help receives a proper salary, paid every month by arobase services.
How do I pay with a paper service voucher ?
You fill in (with a black ballpoint pen) the date of the hours worked, sign it and give it to your domestic help.
I have a question concerning my domestic help’s schedule.
Our offices are always accessible, by phone, e-mail or in person during opening hours.
You can also contact us via our form or via our extranet 7 days a week and 24 hours a day.
I would like to terminate the contract.
We would of course be sorry, but you are free to terminate our services whenever you like. Our contract does not impose a minimum duration.
What happens if I am absent or if I am on holiday?
You can always cancel your domestic help during your holidays.
What happens if my domestic help is unable to work ?
We guarantee the presence of the same domestic help for each job. In the absence of your usual domestic help, and if you so wish, a replacement will be offered where available.